Privacy Policy

This is the privacy notice of TypeCoach, LLC. In this document, “we”, “our”, or “us” refer to TypeCoach, LLC. We are a limited liability company registered in the State of Florida, USA.


Our office address is TypeCoach, LLC.Attn: Carly Toomey 7489 Palmer Glen Circle, Sarasota, FL 34240 USA.


Introduction

  1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  3. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
  4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  5. Our policy complies with the EU’s General Data Protection Regulation (GDPR).
  6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org
  7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.


Who we are

Welcome to the web site of TypeCoach, LLC. Our website address is: http://typecoach.com and http://type-coach.com.

We are a Business Consulting and Training company based in Sarasota, Florida, USA and our aim is to make the application of personality type accessible to everyone.


TypeCoach has been used by more than 600 global organizations and the leadership team have personally delivered live training sessions to more than 30,000 participants.


We can be contacted via email at support@type-coach.com, by calling us on +1 617-784-5976 or by mail at the following address:

TypeCoach, LLCAttn: Carly Toomey7549 Palmer Glen Circle, Sarasota, FL 34240 USA


What personal data we collect and why we collect it

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.


If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.


If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.


1. Information we process because we have a contractual obligation with you

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to:

  • verify your identity for security purposes
  • sell products to you
  • provide you with our services
  • provide you with suggestions and advice on products, services and how to obtain the most from using our website


We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.


When you create an account on our site we collect your name and e-mail. When you complete our initial Verifier program, we additionally record yours results in our system so that we can email you your report, send you occasional updates, and for certain of our organizational clients, display your Verifier results to other members of your team or organization in our Type-to-Type tool. If you are an individual user who has purchased an account with us, we will hold your information in our system until you direct us to remove it. To do so, please contact support@type-coach.com and we will remove your information from our system. If you are an employee within an organization who has purchased TypeCoach account for you, your information will remain in our system until your employer tells us to disable your account or until you notify us of your desire for this information to be removed. To do so, please contact support@type-coach.com and we will remove your information from our system.


You can login to your TypeCoach account at any time to view your data included in your profile, get a copy, turn off the sharing function in the Type-to-Type tool and update your information. If you need assistance with your profile, would like to delete your account, or have any questions please send an email to support@type-coach.com.


We use Infusionsoft to distribute updates to our users. Infusionsoft has has a Privacy Policy, which can be viewed by visiting https://www.infusionsoft.com/legal/privacy-policy. If you do not wish to receive be contacted by TypeCoach you can request to be removed from our database

by sending an email to support@type-coach.com.


2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by emailing us at support@type-coach.com. However, if you do so, you may not be able to use our website or our services further.


3. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:

  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so


For example, we may process your data on this basis for the purposes of:

  • record-keeping for the proper and necessary administration of our business
  • responding to unsolicited communication from you to which we believe you would expect a response
  • protecting and asserting the legal rights of any party
  • insuring against or obtaining professional advice that is required to manage business risk
  • protecting your interests where we believe we have a duty to do so


4. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.


5.  Information provided on the understanding that it will be shared with a third party

Our website allows users from within the same organization the opportunity to view fellow employees’ Verifier results in order to gain access to communication advice. This function can be disabled by the user on their own account or by contacting us at support@type-coach.com. We expect that you will not distribute the information seen on the Type-to-Type tool, if applicable.


TypeCoach provides administrative access to internal human resources staff who are able to see Verifier results for those employed by the same organization. This means that your name, email and Verifier results may be shared with those in the HR function. In addition, in some cases, we provide administrative access to third-party coaches and consultants who have been retained by our client organizations to conduct training or coaching programs.


In sharing personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do not specifically use this information except to allow it to be displayed or shared. We do store it, and we reserve a right to use it in the ways outlined above.


If you would like this information removed please contact us at support@type-coach.com.


6. Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.


7. Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. At the point of payment, you are transferred to a secure page managed by Authorize.net. That page may be branded to look like a page on our website, but it is not controlled by us. To access the Privacy Policy of Authorize.net, please visit https://www.authorize.net/about-us/privacy.


8. Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.


9. Media

We do not collect or require any media images or associated information from our visitors and members.


10. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.


We use cookies in the following ways:

  • to track how you use our website
  • to record whether you have seen specific messages we display on our website

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.


11. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defence in court


12. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you. However, ultimately it is your choice as to whether you wish to use our website.


13. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any questions about our Privacy Policy please to send and email to support@type-coach.com.